SBCERS Member Services Representatives are available for virtual appointments. Due to the recent increase in COVID-19 cases, all counselling appointments will be held virtually, either over the phone or on Zoom.
Members may choose between 20-minute or 60-minute appointments.
Some examples of 20-minute appointment topics for active members include discussing service purchase of medical leave or extra help time, or divorce. For retired members, a 20-minute appointment may be useful to help with tax withholding changes, Health Reimbursement Claims, direct deposit changes, or insurance questions.
60-minute appointments for active members include pre-retirement or retirement counseling sessions. Retired members should book a 60-minute appointment for topics such as death benefit claims or continuance onboarding.